Critical Service attributes.

-Customer first mindset - view customers as most impt part of job
-Positive Attitude - always smiling and helpful. proactive
-professional competence - knowledgeable. skilled at dealing w people.
- people orientation - initative to build rapport, smile, eye contact.
-basic respect - make customers feel impt.
-resourcefulness - resolve problems and provide solution
-reliability provide consistent good service/ deliver promises on time

Salesmanship qualities

Adaptable - adapt to customers needs. be able to put self in customers shoes.
Confident  when delivering the sales pitch. confident of the product he/she sells
Generate intrest/desire moot desire. should be able to generate customers intrest
tactful/friendly friendly at all times so customer feels at ease
Familliar w product/service - knowledge abt product so can ans questions